Excerpt from Term Paper:
Of course , the FEMA app process by itself was likewise problematic. The SBA produced secure Web-based application themes for help to speed up the loan request process. Stress testing and plans for maximum end user capacity amounts was implemented within the system (SBA, 06\, GMO).
Consumer applications had been thus better ‘triaged’ based on likelihood of authorization, and where the loan ought to be directed. Risk modeling was introduced, to help cope with future emergencies. The prediction of injury from a number of types of disasters, in target locations would allow intended for anticipation of increased numbers of demand (SBA, 2006, GMO). Unfortunately, improvement of the system was undertaken only following the backlog was created. Unmet demand can create more demand, as businesses devoid of critical methods can get into more financial debt and see even more damage made to their businesses, as a result of the aftereffects with the disaster.
As the SBA blamed its defective computer system for its primary problems, a few politicians, such as Olympia Snowe, stated which the problem was less because of computer facilities, and more due to a lack of devices analysis that enabled the SBA to use the information on hand to predict and meet up with victim requirements (SBA, 2006, GMO).
SRA: The SMALL BUSINESS ADMINISTRATION solution
In answer to criticism, the SMALL BUSINESS ADMINISTRATION attempted to start major reforms of the it system. It contracted SRA International, Inc. To make a new, web-enabled electronic loan application processing system to speed up the process. SRA had supplied it support for the SBA as 2002, and was therefore deemed to learn the company needs reasonably well. That offered systems integration, database engineering, and training and upgraded the SBA system to allow for elevated loan processing traffic (SBA, 2006, SRA).
Although software and hardware improvement strategies were undoubtedly needed, even more improvement is desirable. Having expedited applications for subjects of specific disasters could be necessary, as an improved this infrastructure may likely be able to support several applications. Individuals who had been residents of an affected location could be presented special rules to ‘log in’ to prioritize their particular application. There may also be built-in options within the future application to redirect candidates who may be poor credit risks and not well suited for SBA loans. Technology should ideally support, rather than slow down the loan review process as a result of greater ease of the application and the potential for applicant segmentation. The SBA means of tweaking its online app and authorization process is a work in progress, although positive steps have already been made.
References
SBA: Actions needed to offer more on time data assistance. (2006). GMO. Retrieved August
8, 2010 at http://www.gao.gov/new.items/d06860.pdf
US Business Association prizes contract to SRA. (2006, April 3). SRA. Gathered August
almost 8, 2010 by http://www.sra.com/news/press-releases/phoenix.zhtml?print=1ID=837791c=131092highlight=p=irol-newsArticle
