Component 6:
Problem 1: Bring a graph and or chart of your agencies domain. List the company products and clients and the forces in the particular and general environments with an effect on this. Which are the most critical forces the organization needs to deal with?
Component A: Attract a data of your companies domain.
CVS Pharmacy
Certain Environment
General Environment
An organizations domain is the goods and services, and consumers of the corporation. Every company domain consists of a specific and general environment.
In CVS Pharmacy’s particular environment are its suppliers and customers. In CVS Pharmacy’s general environment happen to be governmental polices, advancements in technology, and economic causes.
Part W: List the organizations companies customers as well as the forces in the specific and general surroundings that have an impact on it. Exactly what are the most important causes that the organization has to deal with?
CVS Drug-store offers items in the entrance store plus the pharmacy. Products in the front side store range from health and beauty products, over the counter prescription drugs, cleaning items, school materials, seasonal items such as Halloween or Christmas decorations, and food and beverages.
Some solutions offered in the leading store is the photo place where customers can printing photos and make collections for themselves or perhaps loved ones. Superb customer service shall be given to most customers from the time they enter the retail outlet until the time they keep the store. Goods offered in the pharmacy will be prescription simply medications and ordering medications online that cannot be found in thefront store.
Some services offered in the pharmacy will be immunizations such as flu photos, pneumonia, and shingles shot, MinuteClinics, patient consultations, and directing consumers into a great Medicare Portion D plan. CVS Pharmacy is aimed towards a number of customer basics. Some customers come into CVS to keep up their particular good health by simply getting their very own medications and becoming informed in what they are employed for and how to take the capsules. Other customers simply come into CVS to do a little general demands shopping. In CVS Pharmacy’s specific environment falls their customer and suppliers. These kinds of forces have a big effect on how successful the company is or becomes. Consumers play a huge role in keeping CVS alive. In 2012, CVS Pharmacy’s net profits increased by 15 percent to a record $123. one particular billion as well as operating income increased simply by 14. 2 percent to a record $7. 2 billion. Without the customers, CVS would not manage to operate. Suppliers are another huge a part of CVS’s particular environment. In the pharmacy, the main distributor is McKesson.
If we aren’t able get the items that we requirement of our clients, we find yourself losing these types of customers to different pharmacies. Every single day we place an buy with McKesson to enter the medications need to fill up customer’s medications. Without each of our suppliers, we would not have any products to offer each of our customers. In CVS Pharmacy’s general environment are scientific advancements which play a major role in keeping CVS alive. Technology is always changing and in order to maintain the fast-paced environment, CVS needs to retain implementing the best technologies they will to keep consumers interested. One particular huge technological advancement is ordering and managing the medications on-line.
This lets client easily order their medicines from home and stay alerted when their medications are ready to get pickup. Governmental regulations likewise play a role in CVS’s basic environment. There are plenty of rules and regulations that need to be followed in the pharmacy. 1 specific legislation that we must follow are HIPAA laws. This helps protect the consumer from outsiders viewing any of their personal information. I think the most important forces that CVS needs to deal with will be keeping customers happy and having the items they need off their suppliers.
Question 2: Assess the effect from the forces for the complexity, dynamism, and richness of the environment. From this analysis, how do you characterizethe amount of uncertainty within your organizations environment?
Part A: Analyze the result of the makes on the complexity, dynamism, and richness with the environment.
Environmental complexity is a function of strength, amount, and interconnectedness of particular and general forces. CVS has many stakeholders including personnel, nongovernmental businesses, suppliers, consumers, investors, shareholders, analysts, customers, local areas, civic businesses, trade agencies, government and regulatory specialists, and the media. With all these stakeholders in the organizations certain and standard environment makes communication and collaboration very difficult. There are a lot of sounds to be observed and getting everyone interconnected and on the same page is no easy activity. CVS would fall under a fancy environment. Environmental dynamism can be described as function of speed of change and just how much alter is occurring between specific and general causes. CVS is consistently changing and growing in this world.
CVS knows they should stay innovative and keep plan new technologies in order to stay the nation’s premier integrated pharmacy services supplier. One example of CSV developing and changing is adding a fresh feature for their mobile software. CVS adder a new medication interaction band as part of their top-rated CVS Mobile app. This is a market first. This kind of feature permits customers to quickly and easily look for potential drug interactions simply by comparing otc (OTC) products with their medications and other OTCs on their mobile phones.
CVS might fall under a dynamic environment. Environmental richness is a function of amount of resources in the organizations website. Richness identifies the quantity of methods readily available in the organizations domain. CVS features readily available methods at all times. We could order from our outside vendor, McKesson, Saturday through Thursday to receive the medications we really need Monday through Friday. We have a contract with them and so they supply all of our medications on a daily basis. CVS would fall under a rich environment.
Part B: From this evaluation, how might you characterize the level of uncertainty in the organizations environment?
As stated above, CVS provides a complex, dynamic, rich environment. While having a rich environment would lead you to believe that there was little uncertainty within the corporation, having a complicated and powerful environment leads you to assume that there was much uncertainty inside the organization. General, from my personal analysis over, I believe that CVS Drug-store operated with an unsure environment.
Issue 3: Take a look at analysis of organizational structure. How has your organization designed its structure to match the planet in which it operates? For example , how do its degree of difference and its make use of integrating components reflect the uncertainty of its environment?
I described CVS Pharmacy’s organizational framework to be organic and natural. CVS provides decentralization inside the organization. Decentralization happens when top rated management’s decision making has been assigned to lower managers. The pharmacologist has the acumen to offer gift cards to miserable customers. Therefore makes the consumer happy and hopefully they will return to CVS in the future. The pharmacist even offers the discretion to value match with other pharmacies. In the event that Walgreens contains a lower cash price to get a certain medicine then we can offer that price to the customer if they will ask for that to be done. CVS, for the most part, is highly official. This is an attribute with the mechanistic type of organizational framework but as I said previously, we are mainly organic. The technicians and employees don’t have a lot of discretion to deviate from other job obligations. There are rules and regulations that they need to adhere to otherwise they could be terminated. CVS has a incredibly complex framework.
There is great special distribution; it has high vertical difference, and high horizontal differentiation. CVS provides designed their structure to suit its environment. I said earlier that CVS operates under a dynamic environment and in turn has designed its structure to be organic. CVS’s use of integrating systems reflects the uncertainty in the environment. CVS Pharmacy is extremely differentiated. CVS has several levels of managing that the surgical core will need look up to. CVS also has over 7000 shops nation-wide creating great spatial dispersion. Some integrating mechanisms used by CVS Pharmacy are specific jobs, policies, andstandards that personnel must follow.
Employees at CVS are not permitted to make their particular rules/tasks. Employees are given certain jobs that they are to have completed and if they are really not accomplished, there are implications. As the lead drug-store technician, I actually am responsible for inventory. The warehouse buy needs to be accomplished on Friday by 3pm. I need to employ my time wisely to ensure that this gets completed otherwise there will be a lot of materials and prescription drugs that we do not receive. This is simply not good for the client or the organization. Employees likewise have certain policies and standards that they must adhere to otherwise they will most likely be terminated. Employees ought to act with honor and integrity and they need this kind of to follow before the customer even if they client seems to be away of range. CVS is usually differentiated and in turn, they adhere to an organic framework.
Question four: Draw a chart in the main inter-organizational linkage mechanisms (for case, long-term deals, strategic forces, mergers) that your organization uses to manage its symbolic useful resource interdependencies. Employing resource dependence theory and transaction price theory, go over why the business chose to take care of its interdependencies in this way. Do you consider the organization chosen the most appropriate addition mechanisms? Why or really want to?
Part A: Draw a chart in the main inter-organizational organizational linkage mechanisms (for example, long lasting contracts, strategic alliances, mergers) that your organization uses to deal with its symbolic resource interdependencies.
Symbiotic source interdependencies consist of reputation, cooptation, strategic units (long-term deals, networks, community ownership, and joint ventures) and mergers and acquisitions. CVS has taken the strategic connections, long-term deal interdependency. CVS has been in a long-term deal with McKesson for a long time. CVS is McKesson’s single biggest customer. News, CVS accounted for an estimated 18. 5% from the company’s U. S. primary drug syndication revenues.
Portion B: Employing resource dependence theory and transaction expense theory, discusswhy the organization chose to manage their interdependencies in this manner. Do you think the organization selected the most appropriate linkage components? Why or why not?
Source dependency theory is the capability to exercise even more control over solutions and division channels which means establishing interdependencies with other companies. Transaction price theory makes it possible to choose which in turn interdependency to select when your bureaucratic costs equivalent your transaction costs. Both of these theories support organizations select which interdependency is right for them. CVS decided to hold a long-term agreement with McKesson. I think this is an appropriate and beneficial method to manage all their interdependency. These kinds of long-term agreements help build relationships between the parent business and the distributor. When declared that CVS was going to renew it is contract with McKesson, McKesson’s statement stated that it was “extremely pleased to continue the relationship.
Question 5: Draw a chart from the main inter-organizational linkage components (for case, collusion, third-party linkages components, strategic alliances) that your company uses to control is competitive resource interdependencies. Using source dependence theory or transaction cost theory, discuss for what reason the organization made a decision to manage it is interdependencies in this way. Do you think the organization has selected the most appropriate linage mechanisms? For what reason or why not?
Part A: Draw a chart of the main inter-organizational linkage systems (for example, collusion, third-party linkages systems, strategic alliances) that your company uses to handle is competitive resource interdependencies.
Competitive source interdependencies consist of collusion and cartels, third party linkages, ideal alliances (long-term contracts, sites, minority ownership, and joint ventures) and mergers and acquisitions. CVS has followed the mergers and purchases interdependency. In March of 2007, CVS Corporation and Caremark Rx, Inc. combined together creating the nation’s top integrated drug-store services provider. The mixed company, renamedCVS/Caremark Corporation, unifies the nation’s most significant pharmacy sequence with a leading pharmaceutical solutions company, resulting in the opportunity to deliver unique services and products that will help take care of costs pertaining to employers and improve access and choice for buyers.
Part W: Using useful resource dependence theory or deal cost theory, discuss for what reason the organization decided to manage their interdependencies in this way. Do you think the business has chosen the most appropriate linage mechanisms? How come or really want to?
Resource dependency theory may be the ability to workout more control over resources and distribution channels which means developing interdependencies with other organizations. Deal cost theory helps you select which interdependency to choose once your bureaucratic costs equal your transaction costs. Both of these hypotheses help organizations choose which usually interdependency is right for them. CVS chose to choose the combination interdependency. I believe this was an appropriate and helpful way to manage its interdependency.
This combination allowed CVS to begin delivering substantial rewards to shareholders, customers and employees. CVS was able to offer end-to-end services, from strategy design to prescription completion, as well as the opportunity to improve scientific outcomes, which results in better control over healthcare costs for employers and prepare providers. The merge superior the delivery of pharmacy services and healthcare making decisions, enabling consumers to benefit from unparalleled gain access to, greater convenience and more decision.
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