CHAPTER 1
THE CHALLENGE
Introduction
Problems are inescapable part of life. Each individual can be facing a large number of challenges or perhaps problems at different points of his/her your life. These problems may help a person in various ways based upon the belief of an specific or otherwise, may have unfavorable impact on the person’s totality. According to Wikipedia, a problem is an barrier, impediment, problems or challenge, or any circumstance that invites resolution; the resolution which is recognized as a remedy or contribution toward a known goal or target.
In business and engineering, a problem is a difference between real conditions and people that are essential or preferred. Often , the causes of a problem are not known, whereby root cause evaluation is employed to obtain the causes and identify further actions. Currently, there are many problems encountered in the field of business which involves money and improvement with the quality of life which may have a great impact on economy and each individual.
A business is likewise known as an enterprise or perhaps firm. Organization is virtually any activity mixed up in production and distribution of goods and providers, aimed to satisfy the economic requires of consumers with an objective of eventually getting profit (Iñigo, 2012). This kind of term is normally related to require and supply.
You will discover three simple forms of business ownership specifically, sole proprietorship, partnership, and corporation. Business is also categorized as cultivation and exploration, financial business, manufacturers, data business, real estate property, retailers and distributors, service business, vehicles business and utilities (Wikipedia). Restaurants and fast food chains are included in service businesses. A restaurant is an establishment which will prepares and serves food and refreshments or the apparent meals, which are generally eaten about premises, to customers in return for money. Had originated from Historical Rome where thermopolia, small-restaurant-bars, offered meals and beverages to the costumer. A typical thermopolium had L-shaped counters in to which huge storage ships were sunk, which contain possibly hot or cold food. On the other hand, a quick food cafe, also known as Speedy Service Eating places, is a certain type of cafe characterized by both fast food delicacies and nominal tableservice. Food served is usually based on a ‘Western design diet’, commonly known as ‘meat-sweet diet’, and limited menu. Fast food restaurant usually are part of restaurant chain or franchise procedure (Wikipedia).
At present, Philippines the same as other countries have numerous fast food organizations and eating places running inside and outside the country. Some of these fast food chains will be McDonald’s, Jollibee, Kentucky Fried Chicken, Chowking, Greenwich and others. The food industry is truly created in the country. The truth that Filipinos love to eat was the reason why there are many restaurants and take out chains particularly in the cities. The Jollibee Foodstuff Corporation is the largest fast food industry in the Philippines. Fast food restaurants inside the Philippines specialize fried chicken breast, French fries, hamburgers, spaghetti and a drink. But using a great number of shoppers requires not just attractive and delicious foodstuff because this is merely a part of the whole dining encounter for customers.
On those grounds, the factors affecting the company operation particularly the problems came across by take out chains and restaurants must be known and taken into consideration. The main point is: precisely what are problems experienced by fast food chains and restaurants? Assertion of the Problem
This research aims to identify the factors affecting the company operation of fast food organizations and eating places in Batangas City. Particularly, the study attempts to answer the next questions: 1 ) What is the profile with the respondents inside the terms of the subsequent: 1 . one particular gender
1 ) 2 grow older
1 . 3 city status
1 . 4 educational achievement, and
1 . 5 years of service to the business?
2 . Precisely what are the junk food chains and restaurants in Batangas Town? 3. Precisely what is the account of the picked fast food restaurants and restaurants in terms of: several. 1 form of business business, and
3. two number of years with the market?
5. What command styles the actual managers of fast food organizations and restaurants employ? five. What are the issues encountered simply by selected take out chains
and eating places in Batangas City with regards to: 5. one particular financial element
5. 2 management factor
a few. 3 workers, and
5. 4 customers?
Significance from the Study
The research workers believe that this study is important because fast food chains and restaurants perform an important component in everybody’s life presently. First of all, this sort of business supplies convenience and satisfaction in every area of your life. Think by way of example a person who is actually hungry and desires to eat some food in the least feasible time. Instead of using his time and outstanding energy in cooking, he’d rather like going to a fast food sequence or cafe to buy a delicious food which will give him extra satisfaction at an affordable expense. Second, fast food chains and restaurants aid in the improvement in the quality of life throughout the different careers it provides. At present, most of the personnel working on take out chains will be students or the so-called ‘working students’. This study will probably be of great help to prospects persons interested to focus on fast food restaurants or restaurants for it is important for them to know the dimensions of the problems currently encountered simply by these businesses so that they could properly carry out their responsibilities and take part in the success of the business.
Third, one of the most popular during these days is definitely the franchising of companies like junk food chains and restaurants. Many people are interested in this type of activity as a result one needs with an adequate know-how and details about this business. This study will be of great benefit to those happy to franchise a fast food sequence or cafe because this exploration gives advice about the common complications of this business. Through this kind of, additional expertise and understanding will be bought in getting an effective supervisor of the organization. Lastly, this type of business provides a vital part in raising and improving the economy of any country. Quality products and taxes are only a number of the numerous efforts of business in general. This research can serve as helpful information towards the advancement possible methods to problems for the continuous stable operation of the business.
To sum up, through this analyze, the students and particularly those interested in fast food chains and eating places will be well prepared in facing the problems, will have sufficientknowledge, and turn an effective, competent and educated business director in the future. Likewise for the succeeding research workers, this analyze will function as a mention of the their particular research linked to this theme. Scope, Delimitation, and Constraint of the Study
This research focuses on determining the problems came across by picked fast food organizations and restaurants in Batangas City. This study was restricted to the down sides because when it comes to effective managing of the organization, adequate and necessary data and knowledge about the factors affecting not merely the business by itself but as well the employees and consumer or perhaps customer will be needed to be well-known. Having a powerful business is known as a step-by-step process. Just like the scientific method which will requires that you know the issue first before constructing a model or perhaps making a decision, solving business challenges follows a similar procedure. The leadership models employed by the manager from the business and the profile in the selected take out chains and restaurants will be included in the scope on this study in order to have a deep understanding of the respective subject of analysis. This analyze also requires the managers of the picked fast food organizations and restaurants as participants because they are dependable sources of details for having the essential knowledge and information about that type of business. These managers know each particular part of the business and perhaps they are the ones who are discovering best methods to the problems found.
This study does not include other fast food stores on additional locations and other problems found by take out chains and restaurants regarding the various other aspects of the company like the technical, marketing, and socio-economic factor. The limitation of this examine includes the unwillingness from the respondents to resolve the presented questionnaire and limited time span needed to full this commencing for the part of the researchers. Definition of Terms
Business. This refers to the sum total of all enterprises that play a vital part in the production and marketing of products and companies to best consumers (Iñigo, 2012). Cafeteria. This pertains to a cafe in which the customers serve themselves or are offered at a counter and take the foodstuff to tables to eat (Merriam-Webster, 2012). Company. This refers to anartificial getting created by the operation of Law, getting the rights of succession plus the powers, features and real estate expressly approved by law or perhaps incident to its lifestyle (Iñigo, 2012). Consumers. This pertains to normally the one who will buy goods or services for private needs simply rather than to make other items (Webster’s, 2000). Cuisine. This refers to the way in which of preparing food; type of cooking (Merriam ” Webster, 2012). Require. The term is defined as the quantity of services and goods that an individual is willing and able to buy in an alternative price (Imperial, ain al., 2011). Fast Food.
The definition of refers to the food that can be ready and dished up quickly (Merriam ” Webster’s, 2012). Take out Chain. This pertains to a particular type of cafe characterized by equally fast food food and nominal table services (Wikipedia). Franchising. This is the right to use the franchiser’s name then sell its item (Imperial, ain al., 2011). Management. This kind of refers to the force that runs an enterprise which is responsible for its success and inability ( Iñigo, 2012). Supervisor. This refers to the one whom manages the organization.
Money. This kind of pertains to the medium of exchange pertaining to goods and services Collaboration. This identifies a type of organization organization possessed by several persons. Challenges. This term means a great obstacle, obstacle, difficulty or challenge, or any situation that invites a resolution (Wikipedia). Restaurant. This pertains to a business institution where foods or drinks may be purchased (Merriam ” Webster, 2012). Pleasure. This identifies the fulfillment of a require or wish. Sole Proprietorship. This identifies a type of organization organization possessed by one individual only. Support Business. This kind of pertains to a type of business primary concerned with the satisfaction with the needs and wants of shoppers (Iñigo, 2012). Take-out. This concept is related to advertising and the foodstuff that is not to get consumed for the premises (Merriam ” Webster, 2012). Thermopolia. This relates to the small-restaurants-bars (Wikipedia). Western pattern diet plan. This term is also known as meat-sweet-diet, a dietary habit characterized by large intakes of red meat, sugary deserts, high-fat foods and refined grain (Wikipedia).
SECTION 2
REVIEW OF RELATED LITERATURE AND STUDIES
To have a better understanding about the problems came across by take out chains and restaurants, the researchers were able to gather related literature and studies which are of significance to achieve the aim of this study. The research workers made use of distinct books, publications, journals and unpublished these that will help the in-depth study of the offered topic of research. Related Literature
Fast food. Hearing this term will surely give us the concept of the dine-in or take-out or foods like fried chicken, hamburger, French fries, lasagna, ice cream and a beverage. Advanced technology and new innovations have really brought a world where something that a person needs may be satisfied in the least possible time. Living in our planet at present really reflects the contributions of different inventions and sophisticated technology. The term ‘instant’ is really inseparable to life at the moment. The term ‘fast food’ is so popular and often read nowadays. However the question is usually: Where made it happen come from? The word ‘fast food’ gained even more prominence when it was recognized by the popular Merriam-Webster Dictionary in 1951(http://www.buzzle.com/articles/fast-food-history.html). The concept of fast food is mostly associated with urban development. Although research uncovers its roots in the bread-and-wine stands in Ancient Ancient rome and popular ready-to-eat noodle shops in East Hard anodized cookware cities
(http://www.buzzle.com/articles/history-of-the-fast-food-industry.html). The conditions ‘instant’ and ‘fast food’ relates to a sort of service businesses particularly junk food chains and restaurants. Junk food chains are known as Quick Service Restaurants or QSR. These businesses are extremely popular today. Their products happen to be accepted by most people and received an increased demand coming from consumers. Admit it or certainly not, our days are full of junk food snacks or perhaps meals. History of Fast Food Stores. To have a better understanding about the concept of junk food chains and restaurants, a history of these businesses should be very clear. The famous eating places of the twentieth century as well as its founders will be enumerated and described inside the succeeding paragraphs. The modern great fast food began in America on July 7, 1912 while using opening of Automat in New York. Automat is a cafeteria opened simply by Joseph Car horn and Outspoken Hardart which created a experience causing numerous Automat restaurants to be created around the city to deal with the necessity. Automatsremained extremely popular throughout the 1920s and thirties. The company popularized the notion of ‘take-out’ food with their slogan “Less work for Mother (http://en.wikipedia.org/wiki/Fast_food_restaurant). The credit rating of being the first cafe that offered pre-prepared foodstuff goes to Horn and Hardart (Kamran, 2012).
However , a lot of historians and secondary school textbooks say that A&W, which usually opened in 1919 and began franchising in 1921, was the 1st fast food cafe (E. Tavares). Roy Allen and Honest Wright (A&W) were the pioneers of the drive-in meals outlet, a root beer stand (Kamran, 2012). White-colored Castle in 1921 is a first hamburger chain. 7-Eleven, formerly generally known as Southland Ice Company, is known as a fast food retail store established in 1927. At present, 7-Eleven has now over 31, 000 twigs all around the world. APPLEBEES, popular with it is special deep-fried chicken, started to be immensely well-liked during the 1930s. Harland Sanders, its creator, introduced pressure cooker for making finger-linkin’ rooster skillets. Today, it has above 15, 000 branches in 105 countries. McDonalds began on 1940s by Dick and Macintosh McDonald. This is actually the first fast food business which in turn introduced plastic-type utensils, multimixer milkshake machines, and a simple efficient and new type of production. Serving nearly sixty-eight million people in more than 119 countries every day, McDonalds has more than 33, 000 restaurants. Dunkin Donuts was opened by William Rosenberg in 1950 and recieve more than almost eight, 000 retailers around the world when Burger King was established by David Edgerton and James Mclamore in 1954. Burger King is definitely the second major fast food hamburger chain. French fries Hut in 1958 was established by Honest and Serta Carney in Kansas. French fries Hut business is the leading of junk food pizza. Subway was established simply by partners Doctor Peter Buck and Sally Deluca in Bridgeport in 1965. Lastly, Wendy’s was opened up by Dave Thomas, a former KFC staff, in 1969 (Kamran, 2012). Having a prosperous business record, it is undeniable that fast food chains and restaurants will be one of the most good undertakings in the commercial world.
These businesses are regularly developing and growing in number. “There’s simply no stopping! Fast-food restaurants are seeping into locations ” and times of the afternoon ” that until recently were typically fast-food-free areas, stated Brad Tuttle. Fast food organizations are constantly growing in quantity and offering more and more companies to accommodate the growing demand from customers and to attract more clients that will patronize their products. A paper in Time Publication entitled, “Fast food: Distributing like the Blob, presents the means used by these businesses to counter the stiff competition in their environment. As new fast food places keep opening, existing restaurants are trying to drum up the many business feasible out of every small of every 24-hour period. To do this, chains are staying open up longer and giving buyers excuses to come in for a bite no matter what time of the day. As a consequence, employees work overtime, however, even on holidays but the push was part of a bigger one to offer hungry consumers access to take out whenever and wherever they really want. Not only eating places open longer hours, menus are also packed with items that may well not necessarily match a particular period slot pertaining to consumption. The phrase snack on its own has spread just like wildfire on menus, while has snack food culture on the whole. Beyond moving out the snack foods, fast food eating places are attracting new customers by providing new and unusual menu items.
Then simply there’s the innovation that looks to generate it unnecessary to leave one’s property at all to obtain a repair of take out. Fast food restaurants made home delivery feasible (Tuttle, 2013). Fast food dispenses focus on high volume, low priced and high speed product. Frequently food is definitely preheated or precooked and served to-go, though a large number of locations present seating pertaining to on-site ingestion. For stands, kiosks or sit-down places, food is standardized and shipped via central spots. Consumers delight in being able to get a well-known meal in each position, and selections and advertising are the same in each and every location (http://www.franchisehelp.com/industry-reports/fast-food-industry-report). For fast food franchises, it’s easier and cheaper to create and work an operation within another retail store “and take advantage of the steady stream of customers ” rather than build from the ground up (Tuttle, 2013). Franchising continues to permeate an increasing number of countries and business industries. In fact , the fast food industry is probably responsible for today’s growth of franchising. The take out sector is a dynamic market featuring a very dense of franchising. It is also one of the challenging groups to operate in, due to an ever-increasing volume of operations rivalling for the same dollar. Intense rivalry exists between concepts. Certainly, such is the challenge in the sector that Ray Kroc, the man who also franchised McDonald’s, once explained, “If you see a rival drowning, you stick a hose down their can range f. “Competing and defending business within the take out market has long been a tough task.
Operating in the current environment is much more demanding.
The sector have been rocked by a number of trends requiring rapid and primary action. Obviously, franchisors need to work extremely closely with franchisees on fresh initiatives. Because noted in Jeffrey Bradach’s book, Operation Organizations, which usually explores cafe chain managing, affecting system wide variation is a sophisticated and difficult task. Effective adaptation needs not only a comprehension of company change, yet also an awareness of franchisor-franchisee relationship aspect (Floyd, 2004). The success of a company depends on a lot of factors. According to http://www.harris-management-solutions.com, there are 6 business basic principles that define the basic organizational skills and behaviors that a business must own to succeed. These are generally strategy, business, people, customer, process and gratification. As businesses grow and develop, they will move through business development stages and improve their business proficiency. Organizations have to have a business structure and ability that will enable the business to build up and increase to reach their full potential. In addition to using a appear structure, the business enterprise needs to be very well governed simply by its administrators, understand the needs of their stakeholders, always be effectively maintained, and have crystal clear lines of accountability. Administration and Command Styles. Supervision is the power that operates an venture and is responsible for its success and failure. It is a distinct procedure for planning, organising, staffing, directing, and handling, performed to ascertain and attain stated aims by the use of person and other organization resources (Iñigo, 2012). Management is an important function for effective management.
Command is described in a number of techniques. One prevalent meaning is that it is a technique of influencing the actions of the organizational group in goal setting tools and success. Another perspective of leadership is that of influence. Leadership is really viewed as a management idea. According to McGregor, “leadership is a relationship. The very importance of the leadership role in business is found in the extent to which an exec can impact the behavior of his guy executives along the lines this individual himself needs. To be effective, the best must maintain and develop the continued acceptance of as well as the confidence of the group members. Successful managers know for a fact that power is an important facet of company life (Miranda, 2002). Kurt Lewin, a popularmanagement science tecnistions, was the initially to expose the following command styles (Iqbal, 2011). Autocratic or authoritarian leadership design is a type wherein most decisions are completely used by the leader him self. No suggestions is used by the team or group. The leader can be called because dictator head.
The leader in fact tells staff what to do and very closely supervises them. Participative or democratic, on the other hand, consists of the team in decision making process. The leader consults the team and provide instructions. This individual works with the employees, tells how to proceed, and does not tightly supervises all of them (Lussier and Achua, 2009). Laissez-faire or free rein is a kind of leadership wherein the best choice does not business lead but , leaves the group entirely to itself. The best choice gives the maximum independence to his subordinates, and actually, they may be free to generate their own guidelines and technique. The leader plays a unaggressive role in group affairs and usually takes part in decision making when things are started by the staff (Sadler, 2003). The kind of command style that the manager of the business uses can be seen for the operation in the business enterprise. Good leadership leads to a stable business while unproductive leadership causes problems to arise which could cause the company to fail. Powerful administrative leadership is a professional responsibility. Successful- and so, professionally responsible- leaders include sense of responsibility, technological and specialist competence, passion, communication abilities, high ethical standards, versatility, and a vision.
In conclusion, leadership is usually widely recognized as a cure-all for company problems. Managers face decisions about how to organize foodservice departments for the efficient purchase, production, division, and assistance of their meals and meals. Many options are available based on the sort of food bought, where the foodstuff is well prepared in relation to in which it is offered, the time course between prep and assistance, and the sum and kind of personnel and equipment needed (Palacio and Theis 15: 2005). Robert L. Katz proposed a three-skill way as a technique of classifying bureaucratic skills. The following skills are: technical, human being and conceptual skills. Technological skills are involved in performing particular activities, human skills understand and motivating individuals and groups, and conceptual skills in understanding and integrating each of the activities and interests in the organization toward a common objective. According to Henry Mintzberg, as leaders, managersestablish the job atmosphere in the organization and activate subordinates to achieve organizational goals (Palacio and Theis 10: 2005). The managers should have the mandatory skills and must employ an appropriate command style to get the business to achieve success.
The managers should execute their tasks and tasks. According to Rick Suttle, the general supervisor is usually the manager in control of a fast food restaurant. Standard Managers may have one or even more assistant managers to help manage various shifts, depending on the restaurant’s hours of operation. The roles and responsibilities of a quick food manager can include a number of functions. The roles and responsibilities of an easy food manager are the next: Meeting Economic Goals, Handling Daily Businesses, Hiring and Firing, Teaching, Resolving Buyer Complaints, Bank Duties, and Community Events (http://www.ehow.com/list_6428133_roles-responsibilities-fast-food-manager.html). A quick food manager must satisfy the sales and profit goals of the cafe. Increasing product sales can often be accomplished by simply bettering the speed of customer service in the drive-thru or perhaps in the dining area or ensuring that consumers are offered only sizzling food with the proper helpings. Keeping labor costs down and reducing food spend can help drive higher earnings.
He is as well in charge of managing operations on a regular basis. Operations administration can include making sure the restaurant is definitely fully staffed, preventing out-of-stock situations, having equipment serviced when needed, making sure all walk-in freezers, freezers and machines are collection at the proper temperature and properly controlling all starting or concluding procedures, depending on manager’s hours. Fast food managers are responsible for interviewing and hiring intelligent teenagers or adults with a good work ethic. The roles and responsibilities of a fast food administrator may, at times, require that he fire employees to get a variety of factors (Suttle). A quick food director trains workers. Many fast food restaurants include formal teaching guides that show the right food servings for different meals, how you can cook beef or french fries and how to function the various stations.
The take out manager generally delegates specific training to his helper or change manager. However , the take out manager must oversee almost all training and be sure that all on an hourly basis employees finish their trained in a timely manner. At times, a fast meals manager deals with and resolves customer problems. Whatever the case, the fast food administrator needs to grant the customer andmake sure they leave the restaurant fully satisfied with all their food and service. Take out managers must make sure that the funds registers offer an adequate way to obtain change, singles and charges in the morning. Some may need to run to the bank to get proper change. Furthermore, a fast meals manager need to make sure that cash is measured on each switch and that deposit are made on a regular basis. Sometimes, a fast food administrator may engage in community occasions like festivals or metropolis food gatherings. To attend the event, it is the responsibility of the junk food manager to have the proper carts or trailers, as well as personnel (Suttle). In respect to http://smallbusiness.chron.com, success inside the fast food market requires mastery of different guidelines than good dining.
Consumers who visit a fast food organization are looking for acceleration, convenience and predictability rather than a memorable dining experience. Take out entrepreneurs who also understand this may master these ingredients of the organization and perhaps make a profit. One variable is personalisation. Fast food restaurants and restaurants should give consistent, conveniently recognizable, simple branding and simple slogans. Second is Position. Fast food is all about convenience, so to be successful a quick food store should be situated in a high-traffic area, according to the site Bplans. Third is Speed. Fast food that lives up to its name gains even more business than fast food that is certainly actually sluggish. Many persons grab fast food on the way to job or to one other destination. The main reason that drive-through windows are popular is the fact people no longer even want to take the time to get free from the car. The faster a restaurant can easily deliver the ordered food, the happier the customer is. Creating efficient and standardized kitchen areas and concentrating on foods that could be cooked quickly are a pair of the ways that McDonald’s started to be so good in this competitive industry, relating to Business Week. Last is Performance.
Fast food eating places run on skinny profit margins and make their money by selling lots of product, based on the website Avenue Directory. From this commercial environment, functioning efficiently is critical. What this means is minimizing foodstuff waste, hiring help at minimal wage and benefiting from financial systems of scale when purchasing supplies. Every single dollar that is unnecessarily used on operations is actually a dollar deducted from profits. Because of high employee turnover in the industry, training regimens for new employees have to be standardized, quick and successful. An article permitted “Fast Foodstuff Industry Examination 2013 ” Cost &Trends from www.franchisehelp.com presents the primary problems knowledgeable in the fast food industry. The fast food market is not really without the challenges, especially in the United States. By rising food costs, states and changing perceptions regarding health, various fast food franchises have been feeling some warmth. But rather than flee using this challenge, the fast food sector has been implementing new procedures and giving new products. Society is on the run, and there is a good amount of demand for an easy bite always of the day.
There were challenges to get the fast food industry in recent times that have been providing pressure profit margins. Over the last decade there have been increased focus on the quality of food served in fast food restaurants. Typically highly processed and professional in prep, much of the food is high in excess fat and has been demonstrated to increase body system mass index (BMI) and cause fat gain. Popular books such as Junk food Nation and documentaries just like Super-Size Me personally have elevated public awareness of the bad health effects of junk food. Fast food firms have reacted by implementing healthier selections and have experienced some measure of success, but the shadow of bad press still weighs over the market. Rising item prices have also significantly crunched many fast food franchises. In this fiercely competitive space it can be impossible to force a price increase about customers, thus profit margins are often south of 10%.
The recent states did lower commodity rates, but the downturn brought on its very own complications, and today prices pertaining to commodity inputs are on the rise again. The fast food industry is a large and diverse industry with plenty of opportunity. As one would expect, challenge has been answered with innovation, and fast food franchises are responding with fresh offerings, costs and strategies to lure customers back in. Non-traditional fast food dispenses are cropping up and gaining traction, and more imagination will always be everyone should be open! Consumers are today on the look-out for new approaches to eat quickly and healthy and balanced. And as the industry continue to be evolve as well as the economy strengthens, fast food franchise profitability will continue to grow.
Related Studies
The researchers accumulated some unpublished theses related to the study to be able to aid in comprehending the topic better and to present and establishthe significance from the present analyze. The following related studies is similar to this research for it as well used descriptive method of study and accumulated the necessary info and info using research while others utilized a combination of survey and interview. Based on the previous discussion, the leadership style of manager impacts and determines the success of the organization. In a study conducted by Mercader, ainsi que al. (2004) entitled “Leadership Styles of Managers of Chosen Business Companies in Batangas: Instrument in Achieving the Corporate Goals in the Company, most the participants uses the democratic design of leadership. The analysis concluded that the basis in choosing the command style of the respondents is the nature in the business. All of the respondents assume that their leadership style help the success with their business.
The research found out that majority of the respondents assume that to be a good leader, a manager will need to possess the attributes of being a great planner and decision-maker while his top quality, followed by being a positive thinker than a very good problem solver, being a democratic individual, being an opportunity maker and lastly, being a risk taker. The specific study suggested that managers must be given schooling and workshop to update their understanding and skills in managing the business. The manager should also motivate and encourage his subordinates to execute their jobs more efficiently and effectively through good human relations. Democratic style of leadership should also be looked at as a technique in taking care of the company. An additional study relevant to leadership variations and fast food chains is definitely the study done by Bagui, et ‘s. (2009), “Effects of City Status to the Leadership Design Exhibited by Managers of Fast Food Chains in Batangas City, which usually concluded that city status would not affect the command style that was showed by the managers of the fast food chains in Batangas City. The study recommended that the managers must display the highest level of professionalism inside the performance with their duties and they should not permit domestic and personal issues to negatively influence their management styles. Every single business encounters different problems that affects the business operation and hinders it from reaching the goals with the company.
In a study done by Circles, et al. (2003), “Problems Encountered simply by Pawnshops in Batangas City, overstating several hours work and high charge of income taxes are the worst problem about the management and financial aspect respectively. Overstatinghours work by simply employees is very common in offices wherein employees file more hours of work than the real time they really job so the company pays these types of employees with salaries which can be more than the actual deserve. Likely solutions to these problems are offered. Proper management and oversight is the likely solution to get the problems on management aspect. On the other hand, good handling and investment of capital may solve the financial concerns of the organization. The study recommends that individuals who have are planning to set up a pawnshop organization must initial be aware of the problems that they may encounter to be able to plan and make correct decisions upon proper supervision of these kinds of kind of business and must have full knowledge of the nature of pawnshop business.
Owners must also know their duties and obligations on managing to avoid even more problems. According to http://www.ehow.com, financial element is essential to making good decisions going forward. Potential investors might also care about a company’s financial aspects as a method of gaining knowledge to assist predict future performance (Hartman). The study, “The Role of Financial Planning and Budgeting inside the Entrepreneurial Accomplishment of junk food chains and restaurants in Batangas City, conducted by simply Padrilan, et al. (2010) found out that establishing desired goals used in handling is the most important function of financial planning in order to obtain the entrepreneurial success with the business and majority of the participants agreed that improving the reference allocation is definitely the common function of cost management. Giving control in business is the most common effect of financial organizing while attending to the business expense is the most common in budgeting. Like a conclusion to findings, monetary planning impacts success by simply controlling organization, having systematic decision making, reducing risk and having determination and good communication tool.
Financial preparing gives direction for business, minimizing uncertainty, minimizing waste and redundancy, and establishing goals. Budgeting increases resource allocation, coordinates the task of the entire organization, provides positive impact in motivation and morale, helps people study from experience, possess warning devices for corrective action, and improves interaction. Another research related to financial aspect eligible, “Cash Spending budget Problems Found by A few Restaurants in Batangas Town: An Analysis, discovered that capitalizations of the eating places are mostly between P100, 000 and P599, 999. Most therestaurants generate daily and weekly budget and the owners are the ones who prepare the budget. Based upon the results and conclusions, the experts of the analyze recommended that daily or weekly basis for cash strategy must be done for easy and rapid decision making. Managers and owners must have right knowledge in order to make cash spending budget to avoid encountering challenges, and they should be aware of the cash inflows and outflows to know what is the value of to be budgeted and avoid thieved cash. Restaurants must also include budget committee to avoid mistakes in the planning of price range (Cruzat, ainsi que al., 2006).
The being successful related research are associated with the employees, buyers and business of junk food chains and restaurants. In a study conducted by Panganiban, et. ing (2005), “Hiring Practices Used in Selected Fast Food Chains in Lipa City, fast food chains seek assistance through “employee referrals wherefrom if one or more candidates could be found within the units, they are notified and asked to file a credit application. Fast food stores prefer 18 to more than 20 years old, sole and at least a high university graduate since they are easier to train and can operate faster. Also, all modern managers make an effort to promote greatest ideals based upon their age groups. As a suggestion, the managers must present adequate teaching to old and new employees to maximize their job performance. Schools should have a placement company posting vacancies available to students so that they can always be prioritized and fast food restaurants should carry on and give jobs to barangay youths generally in times of financial conditions in which many are jobless. A study pertaining to employees, “The Effect of Job Rotation at work Performance of Fast Food Chain Employees in Batangas Town: An Analysis, discovered that actually getting from a single job to a different job is normally the problem of employees when education and training for new jobs is a problem of fast food restaurants with regards to job rotation. Task rotation may be used as a way to improve the productivity of staff, and aid training and education can utilize task rotation to maximum.
The research suggests managers to design a more detailed strategy of work rotation to be sure that adjustments are generally created with respect to physical requirements of the careers. Also, job rotation should be done with highest care amongst employees in support of those who have adequate training for the job must be given to them (Corales, ainsi que al., 2004). In relation to client satisfaction, the study done by Cruzem, et ‘s. (2008) permitted “Effects of Cleanliness andOrderliness of Junk food Chain in the Cities of Lipa and Batangas to their Customer learned that the junk food chains with Batangas Town are executing well in preserving the pleasure level of their customers. The managers highly concur that hygiene and orderliness affects customer satisfaction. The study shows that the management of the take out chains ought to continuously try to satisfy the buyers by providing them with clean and hygienic environment apart from quality foods and services.
Also, the management ought to continuously conserve the implementation of cleanliness and orderliness to draw more customers and give all of them satisfaction. This will also be built-in in their business policy so that it could be guaranteed that the workers would view it as a part of their particular job to help make the business property clean and tidy. Government and other concerned agencies should also see to it that proper regulations are executed and monitored in order to ensure that these businesses happen to be complying together with the regulations about cleanliness and sanitation pertaining to the protection of the buyers.
CHAPTER three or more
STUDY METHODOLOGY
This part presents the study design, subject matter of the examine, instruments employed in data-gathering, data-gathering procedure that the researchers followed in order to accomplish the study as well as the statistical tools used in info analysis. Research Design
The research was conducted to analyze and know the challenges encountered simply by fast food organizations and eating places in Batangas City. The researchers focused mainly on the fast food restaurants located in Batangas City to clearly show the objectivity of the research. The researchers used the descriptive method of exploration to deal with the study totally and reach a precise realization. Descriptive exploration, also known as statistical research, details data and characteristics about the population or perhaps phenomenon being studied. Yet , it does not answer questions about how, the moment, or for what reason the characteristics happened, which is carried out under study. Although the data description is usually factual, correct and organized, the research simply cannot describe what caused a scenario.
Thus, Detailed research can not be usedto produce a causal romantic relationship, where 1 variable affects another. The description can be used for eq, averages and other statistical measurements. Often the greatest approach, ahead of writing descriptive research, is usually to conduct a survey analysis. Qualitative research often has got the aim of information and experts may followup with tests of for what reason the observations exist and what the ramifications of the results are. Detailed research generally precedes informative research (Wikipedia, 2013). Themes of the Study
To be able to develop an accurate details and result, the research workers used a systematic survey covering up 20 take out chains and restaurants in Batangas City. The respondents of this study are the managers, having one out of each junk food restaurant, because are types of proper details needed by the study. The managers on this type of web based experienced and familiar with the difficulties encountered that affects the organization operation. Set of Selected Fast Food Chains and Restaurants in Batangas Town Name of Fast Food Chain / Cafe
Address
Chic-Boy
2/F Nuciti Central, L. Burgos St, Batangas Metropolis
Chowking
These types of Citi Mall, D. Silang St ., Batangas City
Dunkin Doughnuts
P. Burgos St ., Batangas City
Gerry’s Grill
2/F SM City Batangas
Giok’sFastFood/Restaurant
S. Canlapan St, Batangas City
Goldilocks Bakeshop Incorporation.
D. Silang St ., Batangas Metropolis
Goto King
Rizal Method cor G. Burgos St, Batangas Town
Greenwich
Citimart Shop, Rizal Avenue, BatangasCity
Hap Chan
2/F Nuciti Central, S. Burgos St, Batangas Metropolis
Ineng’s
G/F Nuciti Central, P. Burgos St ., Batangas City
Jollibee
Rizal Method, Batangas Town
Jollibee
D. Silang St . cor G. Burgos St ., Batangas Metropolis
Kenny Rogers Roasters
G/F SM Metropolis Batangas
KFC
P. Burgos St ., Batangas City
MangInasal
Rizal Method, Batangas City
McDonalds
Pallocan West, Batangas City
Mister Donut
Rizal Avenue, Batangas City
Red Bows
G. Burgos St, Batangas City
Starbucks Coffee
G/F SM City Batangas
Discolored Cab French fries Co.
G/F SM City Batangas
Research Instrument
The study was conducted by means of a survey. What is a review? A study is a data collection instrument used to gather information about persons. Surveys are usually used in psychology research to gather self-report data from study participants. A survey may focus on factual information about individuals, or it could aim to accumulate the viewpoints of the survey takers. A survey could be administered in a couple of different ways. In one method known as a methodized interview, the researcher requires each participant the concerns. In the various other method termed as a questionnaire, the participant completes the survey on his or her individual.
Surveys are usually standardizedto make certain that they have dependability and validity. Standardization is also important so the results can be generalized to the larger populace (Cherry, 2013). In prep for the survey, the researchers got a list of take out chains and restaurants in Batangas City beforehand. The researchers likewise gathered details about problems in fast food chains and restaurants from several sources like books, undergraduate theses as well as the internet to be able to familiarize themselves with the primary focus of the paper and to come up with a list of possible options for each query. A page of request was as well made to notify the respondents of their purpose and ask their cooperation and honesty. Data-Gathering Procedures
The researchers applied questionnaires as the basic instrument in interpersonal research in collecting the mandatory data and information. The survey-questionnaire aids in the easy and efficient gathering of the essential data and information that aims to explain the problems encountered by fast food chains and restaurants. The questionnaire is definitely divided into two parts. Part I contains the profile of the managers as respondents and more importantly, the name of the fast food chain or perhaps restaurant and the respective locations. On the other hand, Portion II comes with the profile of the place of business and is made up of questions associated with the leadership styles employed by a supervisor and concerns about the main objective of analysis, the problems found in relation to the business’ economic and managing aspect, employees and customers.
Each query has a list of possible options where the respondent will select his/her best answer but the surveys takers can freely write thier answer whether it isn’t as part of the list. Data-gathering lasted for nearly two-weeks. The respondents were approached personally and had been oriented on the purpose of the survey. Likewise, the respondents were informed that the info would be treated with utmost confidentiality. Record Treatment of Info
Since the examine does not need to have a similar degree like a thesis, the researchers would not use sophisticated statistical approach to clarifying the data gathered. The responses of respondents had been processed and subjected to statistical treatment. The results were properly tallied and put in stand form. The findings will probably be extracted and analyzed based on the processeddata and eventually, particular conclusions and recommendations will probably be made. In order to describe the data, the following statistical procedure was utilized. To get the percentage of the responses, the researchers employed the solution: P sama dengan (x/n) times 100
Through which:
S = Percentage
x = volume of respondents choosing the particular item
in = amount of participants
100 = constant multiplier
CHAPTER 4
PRESENTATION, RESEARCH AND MODEL OF DATA
This section presents, analyses, and expresses the data gathered by the research workers from the participants or participants of the study. It examines in detail the information in this study regards the profile from the respondents as well as the business enterprise, command styles and specifically, the down sides encountered simply by selected fast food chains and restaurants in Batangas Metropolis. The data collected and the computed statistical actions are offered in tabular form. 1 . Profile with the Respondents
The profile with the participants are included in this examine, such as all their gender, grow older, civil position, educational background and their a lot of service to the business, to determine all their individual distinctions. 1 . 1 Gender
Stand 1 . 1presents the account of the participants in terms of all their gender. Stand 1 . you
Distribution of the Participants Based on their Gender
Gender
Frequency
Percentage
Male
12
60%
Female
8
40%
Total
20
100%
The table previously mentioned shows that the majority of the managers who also participated since respondents in the data-gathering from the study will be male which has a percentage of 60% over the total of 20 participants. The female individuals are having a frequency of eight (8) resulting to 40% of the total respondents. There are more woman mangers than male most likely because of the fact that girls are more inclined in controlling businesses and females have already obtained confidence and status in today’s society. 1 ) 2 Era
Table1. two shows the profile of the respondents based upon their age. Stand 1 . a couple of
Syndication of Respondents Based on their Age
Grow older
Regularity
Percentage
17-22
a couple of
10%
23-28
12
60 per cent
29-34
five
25%
34-40
0
0%
41 above
1
5%
Total
20
100%
The table over shows the profile of the respondents with regards to age. Two of the twenty participants are 17-22 years of age. Twelve members equivalent to 60 % (60%) happen to be 23-28 years of age while 25 percent (25%) are 29-34 years old. Only 1 of the individuals belong to age 41 previously mentioned while probably none of the individuals belong to age ranges 34-40. Data show that majority of the respondents are of ages 23 to twenty-eight.
This proves that most from the respondents in the age bracket of 23-28 are competent and great ability to control a business. This indicates that these managers have been undergoing several trainings and seminars which will surely result to all their professionalism during your time on st. kitts is only 1 respondent on the age bracket of 41 above because aged fresh teachers are mostly favored nowadays. 1 . 3 Civil Status
The table beneath shows the profile with the respondents regarding their municipal status. Desk 1 . a few
Syndication of Respondents Regarding Civil Status
Civil Status
Consistency
Percentage
Single
18
70 percent
Committed
six
thirty percent
Widow
0
0%
Separated
zero
0%
Total
twenty
100%
The desk above gives distribution with the participants with regards to their civil status. That shows that 14 (14) with the participants, equivalent to seventy percent (70%), are one. On the other hand, 6 (6) members equivalent to 30 % (30%)are hitched. Data demonstrates that majority of the participants are single. This indicates those who are sole have much time to spend to get work unlike those hitched ones in whose time is nearly dedicated to their particular family. 1 . 4 Educational Attainment
The next table gives the account of the participants in terms of educational attainment. Table 1 . four
Syndication of Participants Concerning all their Educational Achievement Educational Achievement
Consistency
Percentage
Extra
0
0%
Tertiary
18
many of these
Master’s Degree
1
5%
Vocational
3
15%
Total
20
100%
It is usually noted in the graph furthermore sixteen(16) participants or eightypercent (80%) happen to be college participants, fifteen percent (15%) or three (3) of the respondents have taken master’s degree and one participant is a graduate student of a professional course. Data shows that the greater part at the participants were college or university graduates mainly because to be a manager requires sufficient knowledge and skills about business to ensure its success. Probably none of the respondents can be described as high school graduate student because certainly, they don’t have the skills, the power and the idea on how to deal with a business.
1 . 5 A lot of Service to the corporation
Desk 1 . a few shows the profile from the respondents regarding years of service to the company. Desk 1 . a few
Distribution of Participants Concerning their particular Years of Service to the Company
Many years of Service to the Company
Consistency
Percentage
lower than 1 year
7
35%
1-5
8
40%
6-10
3
15%
11-15
1
5%
16-20
0
0%
21-25
1
5%
26 previously mentioned
0
0%
Total
twenty
totally
The table above reveals the account of the participants regarding their very own years of services. Forty percent (40%) of 20 participants have been portion for you to 5 years, thirty-five percent (35%) had been serving cheaper than 1 year, three (3) members equivalent to 20 percent (15%) have been serving for 6 to a decade, five percent (5%) or perhaps one player has been portion for 14 to 15 years and one more 5% to get 21 to 25 years. None of the members has dished up for 16-20 or greater than 26 years. From these types of findings, most of the managers of fast food stores and restaurants have 1-5 years of in order to the company. Likely, the reason for this is certainly that they are accustomed with this kind of work also because they identified this type of task a great a single as they were entitled to provide others and have a good romance with their workers and buyers. 2 . Account of Chosen Fast Food Restaurants and Eating places
The profile of the picked fast food restaurants and restaurants is also in particular study, just like its form of business firm and the number of years it has been operating. 2 . 1 Types of Business Corporation
The table below illustrates the account of selected fast food organizations and eating places regarding the form of its organization organization.
Stand 2 . 1Profile of Chosen Fast Food Chains and Restaurants Regarding the Types of Business Organization Types of Organization Organization
Frequency
Percentage
Sole Proprietorship
2
10%
Collaboration
zero
0%
Organization
18
90%
Cooperative
zero
0%
Total
20
completely
The table above reveals the profile of selected fast food organizations and eating places with regard to the sort of its organization organization. Based upon the data collected, there are two fast food stores or restaurants, equivalent to ten percent (10%), that are of single proprietorship kind of ownership. Ninety percent (90%) or the staying eighteen (18) fast food stores and restaurants are mainly corporations. The experts found out that a majority of of the fast food chains and restaurants prefer corporation regarding form of business organization since they observe that managing business with this sort of organization is much easier for they can talk to some out of control and hard decisions to those having bigger position inside the organization. installment payments on your 2 Years of Operation
The table displays the profile of the selected fast food restaurants and restaurants based on the number of years it has been functioning. Table installment payments on your 2
Profile of Selected Fast Food Chains and Restaurants Regarding Years of Operation Years of Procedure
Regularity
Percentage
1 ” a few
6th
thirty percent
6th ” 12
six
thirty percent
11 ” 12-15
3
15%
16 ” twenty
a couple of
10%
twenty one ” 25
a couple of
10%
21 and above
you
5%
Total
20
completely
The desk above gives the account of the selected fast food restaurants and restaurants with regard to the years it has been operating. Six (6) fast food stores or restaurants, equivalent to 30 % (30%), happen to be operating to get 1-5 years. Another 30 % (30%) will be 6 to 10 years in operation, three (3) fast food organizations and eating places which is equivalent to fifteen percent (15%) had been operating pertaining to 11 to 15 years, two (2) take out chains or perhaps restaurants had been operating intended for 16 to 20 years, and another 10 % (10%) for 21 to 25 years. 1 fast food chain has been functioning for higher than 26 years in the take out business market.
From the studies above, almost all of the fast food organizations and eating places are newly established mainly because most of the fast food restaurant managers, before coming into this kind of organization, study the specific situation of a effective operation 1st in order to very easily apply their particular observations and knowledge on the business they will likely pursue. a few. Leadership Styles
The following table shows the leadership designs employed by the managers of selected fast food chains and restaurants.
Table 3. 1Leadership Styles Employed by the Managers of Fast Food Chains and
Eating places Leadership Designs
Regularity
Percentage
Democratic
18
85%
Autocratic
1
five per cent
Cost-free Rein
0
0%
Others
2
10%
Total
20
100%
The table previously mentioned presents the leadership variations employed by the managers of fast food organizations and eating places. It implies that seventeen (17) managers which can be equivalent to eighty-five percent (85%) of the total number of members employs democratic style, and later one (1) manager which is equivalent to five per cent uses autocratic style of management. On the other hand, two (2) managers which is corresponding to ten percent (10%) employ some other leadership models. Based on the data gathered, most managers utilize democratic design of leadership since they are willing to listen to and recognize suggestions in the employees and customers pertaining to the improvement from the business. some. Problems Encountered by Fast Food Chains and Restaurants
Because the main focus of the study, data was obtained based on the down sides encountered simply by fast food restaurants and eating places particularly for the financial and management factors, employees and customers. 5. 1 Economic Aspect
Among the problems experienced by fast food chains and restaurants based on the financial element are funds budgeting, reduced income, cashflow and lack of capital. Desk 4. 1
Problems Encountered simply by Fast Food Organizations and Eating places Regarding Monetary Aspect
Concerns
Consistency
Percentage
Funds Budgeting
6
30%
Decreased Cash flow
six
thirty percent
Income
your five
25%
Deficiency of Capital
0
0%
Other
3
15%
Total
20
100%
Based on the data gathered, the problems that many fast food restaurants and restaurants experience relating to financial factor are funds budgeting and decreased income. Six (6) fast food restaurants and eating places, equivalent to thirty percent, say that they are their significant problems. However, twenty-five percent (25%) in the total respondents equal to five (5) junk food chains and restaurants have problems with supervising the money flow and fifteen percent (15%), equal to three (3) of the picked fast food restaurants andrestaurants, have got other concerns regarding the monetary aspect of the business. non-e of such businesses knowledge lack of capital. Cash cash strategy and reduced income would be the main challenges encountered by managers of fast food organizations and restaurants with regard to monetary aspect. For the reason that there are these kinds of situation that is certainly unpredictable ensuing into these kinds of problem like the inexistence of costumers plus the drop of sales. four. 2 Managing Aspect
Among the problems came across by junk food chains and restaurants depending on the managing aspect are supervising, staffing requirementws, communication concerns and problems with motivating workers to improve their job performances. Table some. 2
Problems Encountered by Fast Food Stores and Eating places on the Administration Aspect Complications
Rate of recurrence
Percentage
Supervising
2
10%
Staffing
7
35%
Communication Problems
4
20%
Motivating Staff
a few
25%
Other
two
10%
Total
20
completely
The table above implies that staffing of employees received the highest frequency garnering thirty-five percent (35%). Five (5) fast food restaurants and restaurants answered that motivating their very own employees is usually their main problem nowadays. However, four (4) fast food organizations and restaurants or twenty percent (20%) in the respondents have been completely experiencing connection problems as well as the remaining several (4) take out chains and restaurants, with 10% every, are encountering problems with supervisory and other related problems in managing. Staffing is the main problem encountered by managers of fast food chains and eating places with regards to administration aspect. That is likely because it is hard to select from the highly skilled one from your applicants due to unfamiliarity for the person. 4. 3 Personnel
Among the concerns encountered by fast food restaurants and restaurants with regards to workers are staff tardiness, poor customer services, job rotation of the staff and worker turnover. Stand 4. 3
Problems Experienced by Junk food Chains and Restaurants Concerning Employees
Problems on Employees
Frequency
Percentage
Employee Tardiness
six
40%
Poor Customer Service
1
5%
Job Rotation of Workers
three or more
15%
Employee Turnover
8
35%
Other
1
5%
Total
20
100%
About table over, eight (8) of the twenty fast food chains and eating places, which is equal to forty percent (40%), say that employee tardiness is all their main problem relating to employees. Thirty-five percent (35%), equal to eight (7) respondents, say that employee turnover is definitely their issue, fifteen percent (15%) to get job rotation of personnel, five percent (5%) pertaining to poor customer service and an additional five percent (5%) to get other challenges on staff of these take out chains and restaurants. Based on the studies, tardiness is an essential problem of fast food chains and restaurants with regard to their very own employees. There are occasions that a few employees arrive late and there are also some conditions where a lot of employees help to make absences, a habit. 5. 4 Consumers
Among the concerns encountered simply by fast food stores and eating places regarding buyers are finding new clients, keeping existing customers, advertising more to existing customers and buyers complaints.
Stand 4. 4
Problems Encountered by Junk food Chains and Restaurants in Customers Problems
Frequency
Percentage
Locating New Customers
2
10%
Keeping Existing Customers
3
15%
Selling More to Existing Customer
4
20%
Customer Complaints
eleven
55%
Total
20
fully
Based on the table above, customer grievances is the most severe problem encountered by fifty-five percent (55%) of the 20 fast food chains and eating places. This is and then the problem of selling more products to existing customers with twenty percent (20%), keeping existing consumers also with 20% (20%), and finding new clients with 10 % (10%). While seen in the table above, customer problems is the main difficulty of fast food chains and restaurants with regard to their customers maybe because of some cases that the staff were not dedicated to their jobs or workers were not individual enough to know the needs of the costumers while locating new customers positions last could be because of the high-quality of their foodstuff and its competitive price.
CHAPTER 5
SUMMARY, STUDIES, CONCLUSIONS, AND RECOMMENDATIONS
This phase presents the summary with the study, the salient results based on the info gathered which were analyzed and interpreted using statistical tools, the results formulated from the findings of the study plus the recommendations proposed by the analysts. Summary
This kind of study aims to find out the factors affecting the business procedure of junk food chains and restaurants in Batangas Metropolis. Specifically, the research seeks to answer the following inquiries: 6. What is the account of the participants in the the following: 1 . 1 gender
1 . 2 age
1 . a few civil status
1 ) 4 educational attainment, and
1 . 5 many years of service to the company?
several. What are the fast food chains and eating places in Batangas City? eight. What is
the account of the picked fast food restaurants and restaurants in terms of: almost eight. 1 form of business corporation, and
8. two number of years with the business sector?
9. What command styles do the managers of fast food chains and restaurants employ? twelve. What are the difficulties encountered simply by selected junk food chains and restaurants in Batangas City in relation to: twelve. 1 economical aspect
twelve. 2 managing aspect
10. three or more employee, and
10. 4 customers?
This kind of study focuses on determining the issues encountered by selected take out chains and restaurants in Batangas City. This study’s scope involves only the complications encountered in relation to the economic and supervision aspect, personnel and clients. The management styles employed by the director of the business and the profile of the selected fast food organizations and eating places are also included within the range of this study in order to have a deeper knowledge of the individual topic of research. The researchers used the descriptive method of analysis to take on the study totally and reach a precise bottom line.
To be able to develop an accurate info and effect, the researchers used a systematic survey masking 20 fast food chains and restaurants in Batangas Metropolis. The participants of this examine are the managers of the said businesses. The study was executed by means of a review in which the experts used questionnaires as the fundamental tool in collecting the required data and information. Percentage was used pertaining to the record treatment of data gathered. Findings
The data gathered revealed this findings:
1 . Profile of the Respondents
1 ) 1 Male or female
Twelve of the twenty respondents happen to be female although eight happen to be male. 1 . 2 Grow older
Age bracket of 23 to twenty-eight years old signify the most from the participants with a percentage of sixty percent then 29-34 years of age and the least of which is a age bracket of 34-40 and 41 above. 1 . three or more Civil Position
Fourteen participants are sole and the remaining six are already married. non-e of the participants are widowed and segregated. 1 . four Educational Achievement
Majority of the respondents are school graduates and non-e of which is a secondary school graduate. 1 . 5 Many years of Service to the CompanyBased on the years of support, eight respondents have been serving for you to 5 years followed by seven respondents offering for less than 12 months. There is no individual who has been serving intended for 26 years above.
2 . Profile of the Business
2 . one particular Fast Food Organizations and Restaurants Regarding the Types of Organization Organization Eighteen of the picked fast food restaurants and eating places in Batangas are corporations while two are of sole proprietorship type of corporation. 2 . 2 Fast Food Chains and Restaurants Regarding Many years of Operation The majority of fast food stores and eating places have been functioning for 1-5 years and 6-10 years and only a single fast food cafe has the longest years of operation ” twenty six years above. 3. Leadership Style Utilized by the Supervisor
Eighty-five percent of the managers are making use of democratic style of leadership and non-e with the fast food managers used laissez-faire o free of charge rein command style. four. Problems Came across by Fast Food Chains and Restaurants
4. 1 Concerns on Financial Aspect
Cash spending budget and decreased income, with thirty percent every single, ranked primary among the challenges experienced inside the financial element followed by the problem with cash flow and other concerns. Lack of capital has not been skilled by take out chains in Batangas Town.
4. 2 Problems in Management Aspect
Among the problems came across in the managing aspect of the company, supervising and other problems rated fourth, conversation problems in the third place, motivating personnel as the second and staffing requirementws ranks first. 4. three or more Problems about Employees
Fourty percent from the fast food chains and eating places encounters staff turnover as the most common problem, and then employee tardiness and jobrotation, and the last is poor customer service and also other problems. some. 4 Problems on Clients
Majority of the fast food stores experience concerns regarding consumer complaints when selling more to existing customers rates second, keeping existing customers ranks third, and finding new customers rates fourth among the list of problems found on buyers.
Conclusions
Depending on the studies, the following a conclusion were sketched: 1 . Results show that majority of the twenty (20) fast food managers of selected fast food organizations and eating places in Batangas City will be female instead of male. installment payments on your Most of the respondents are twenty-three to 28 years of age and single.
3. Almost all of the managers are college teachers while people are not graduates of master’s degree.
4. Many the fast food managers have been serving the organization for just about one to five years.
5. Many the take out chains are corporation and have been operating in the fast food market for about that you five years.
6. Majority of the junk food managers happen to be employing democratic style of command than autocratic, laissez-faire, etc .
7. Money budgeting and decreased profits are the most common problems experienced by take out chains and restaurants in Batangas City with regard to the financial aspect of the business.
almost eight. Regarding the complications in the management aspect of take out chains and restaurants, the worst problem experienced is definitely staffing and followed by encouraging the employees to realise the organization’s desired goals.
9. Staff turnover and tardiness are definitely the major problems regarding workers garnering fourty percent (40%) and thirty-five percent (35%) respectively. twelve. Customer problems is the most frequently encountered problem in the operation of selected junk food chains and restaurants in Batangas Town. Recommendations
Based upon the studies and findings, the following advice are offered:
1 . Future managers of fast food chains and restaurants must be at least a college graduate student of a organization related program, with experience, and get the necessary knowledge and expertise required to become a manager.
installment payments on your To be successful, the down sides encountered simply by fast food chains and restaurants must be obviously known and carefully examined before entering into this kindof business.
three or more. Future businessmen must be monetarily and emotionally prepared on the problems they could encounter to ensure they are taking right path towards achievement.
4. Democratic style of management should be given much thought due to
a few. Managers ought to acquire the very good decision-making abilities to avoid further complications inside the operation in the business.
6. The management should have enlightening relationship with all the employees and customers in order to have a smooth supervision flow, to stop further issues, and to accomplish the organizational goals.
several. Fast food string management must strictly implement their firm policies to motivate their particular employees effectively. This would make sure that employees will be complying with all the important requirements of their function.
8. Junk food chain administration should also produce strategies to improve the management aspect. Proper changes and improvement of services to minimize repeated property damage by buyers should also performed.
9. Employees should be effectively trained in preparing food, and in services, sanitation, and safety methods and correctly oriented on the nature of their work.
twelve. Fast food managers should resolve customers’ concerns in a way practical, cost effective and timely, discover how to acknowledge buyer complaints, and open to consumers’ suggestion in terms of business improvement is concerned.
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Borade, Gaynor (2012). seventeen March 2012. History of the Fast Food Industry.
http://www.buzzle.com/articles/history-of-the-fast-food-industry.html Doctor Callum Floyd (2004). May 2004. The truly great Fast Food Obstacle. http://www.franchise-chat.com/resources/fast_food_challenge.htm Kamran, Mayyada (2012). 09 Dec 2012. The History of Take out. http://www.cooksunited.co.uk/magazine/article/111,0/CooksUnited.co.uk/The-History-of-Fast-Food.html Naik, Abhijit (2011). 23 Sept. 2010 2011. Fast Food Industry. http://www.buzzle.com/articles/fast-food-industry.html Pandey, Kundan (2011). twenty nine September 2011. Fast Food Background. http://www.buzzle.com/articles/fast-food-history.html Suttle, Rick. The Roles & Responsibilities of an easy Food Manager. http://www.ehow.com/list_6428133_roles-responsibilities-fast-food-manager.html Tuttle, Brad (2012). 07 January 2013. Take out: Spreading such as the Blob. http://www.franchisehelp.com/industry-reports/fast-food-industry-report Wikipedia The Free Encyclopedia (2013). 1 March 2013. Fast food restaurant.
http://en.wikipedia.org/wiki/Fast_food_restaurant Xaxx, Jagg. Key Elements of Accomplishment in the Fast Food Industry. http://smallbusiness.chron.com/key-elements-success-fast-food-industry-24913.html D. Unpublished Thesis
Bagui, Manilyn M., Carmela L. Dimaculangan, Jessica Bianca D. Orlina (2009). “Effects of Civil Status to The Command Style Displayed by The Managers of Fast Food Chains in Batangas Town. Unpublished Undergraduate Thesis. University of Batangas. Corales, Maria M., Ma. Asuncion M. Para Rojo, Rea L. Cabuhal (2004). “The Effects of Task Rotation at work Performance of Fast Food String in Batangas City: An Analysis. Unpublished Undergraduate Thesis. College or university of Batangas. Cruzat, Bia B., Laarnie M. Dimayuga, Rea Meters. Sarmiento (2006). “Cash Budgeting Problems Came across by Some Restaurants in Batangas Town: An Evaluation. Unpublished Undergraduate Thesis. University of Batangas. Cruzem, Karen M., Jayson Sixth is v. An, Geraldine D. Noriega (2008). “Effects of Hygiene and Oderliness of Fast Food Chain in the Cities of Lipa ang Batangas Metropolis to their Customer Satisfaction. Unpublished Undergraduate Thesis. University of Batangas. Vendedor, Benjielly G., Ivy G. Magboo, Ferdinand M. Serrano, Julyeta C. Villanueva (2004). “Leadership Styles of Managers of Selected Organization Firms in Batangas: Device in Reaching the Corporate Goals of The Company. Unpublished Undergraduate
Thesis. School of Batangas. Panganiban, Helen Arrianne M., Vera Marie Luz M. Manguerra, Roy Dexter M. Abutar, Ronnie F. Digol (2005). “Hiring Practices utilized in Selected Fast Food Chain in Lipa City. Unpublished Undergraduate Thesis. University of Batangas. Perez, Celizalyn Meters., Jearlyn M. Aco, Renan M. Marasigan (2004). “The Effects of Job Rotation for the Crew Users of Fast Food Restaurant in Batangas Town: An Evaluation. Unpublished Undergraduate Thesis. University of Batangas.
APPENDIX A
Letter of Request
UNIVERSITY OF BATANGAS
Hilltop, Batangas City
COLLEGE OF BUSINESS AND ACCOUNTANCY
Feb . 2013
Special Respondents
Were the initially year Accountancy students from University of Batangas. Presently, we are doing a study, “Problems Encountered by Fast Food Chains and Eating places in Batangas City, in partial satisfaction of the requirements in English Communication installment payments on your With this kind of, we are requesting you to response our questionnaire honestly and completely. Make sure you rest assured that your replies will be treated with highest confidentiality.
Thanks a lot.
Yours genuinely
KHRISTINE MAE D. HERNANDEZ
JANE GRACE Electronic. BELBES
JESSALENE A. CORPUS
CHRISTELLE MAE M. DIMALALUAN
MA. ELAINE A. MALAPITAN
MYDELINE M. MARCHAN
MA. KRYSTEL JOY L. PUNZALAN
MARJORIE N. UMALI
APPENDIX B
QUESTIONNAIRE
Name of the junk food chain / restaurant: _______________________________ Address: ____________________________________________
INSTRUCTIONS: Look at the question properly. Please examine ( ) or supply the most appropriate data for the following question.
PORTION I: PROFILE OF THE PARTICIPANTS
1 ) Gender
( ) Female
( ) Male
2 . Age
( ) 17-22 years old
( ) 23-28 years old
( ) 29-34 years old
( ) 34-40 years old
( ) 41 years old and above
3. Municipal status
( ) Single
( ) Married
( ) Widowed/Widower
( ) Seperated
4. Educational Achievement
( ) Second
( ) Tertiary
( ) Vocational
( ) Masters Degree
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