Brand 9 different methods you can pull up a customer.
Phone Number; Account amount; ticket number; First and Last name; Talk about; Email address/username; mac addresses; Previous Accounts
Term the options that are always available on the top dark-colored panel.
Accounts Lookup, End Conversation, CTI On/Off, Howdy Agent drop down, Notifications
What is Einstein 360?
An understanding data basic designed and developed specifically for Comcast Employees
If you click the agents term, what are the 3 options?
Regarding Einstein, Advice, Support Matters
What information has about the consumer when you click the customers brand?
Customer Details, Account Information, Account Indicators, Related Links
Name every one of the account signal colors.
Red; Green; Yellow, Gray
This means that important confident information about the accounts
Green
This show a caution or alert about the account
Yellowish
This indicates an issue while using account
Reddish colored
This means that information about the bank account
Blue
Name the 4 selections that are on the left panel.
Actions, Notes, Devices, (Browse ITG’s)
What information is available within Account Information?
Rate center, Node, Platforms
Term the tool used to research xfinity shops.
BAM
Name the 3 Related Backlinks
Competitive Border, Service Centers, Channel Collection
Exactly what the 6 tabs in Einstein fish hunter 360?
Overview, Accounts, Billing & Payment, Fine-tuning, Services, Activity
Precisely what are the 3 phases of Einstein?
Knowledge; Companies; Sales
An all in one knowledge tool.
Einstein 360
Name Einstein’s Key Features.
Customer-Centric Content; Look-up Tools; Integrated Systems; Device Catalogue; Social Media-like Information writing; Smart Search; Interactive Maintenance Guides; Document Sharing through Email, Specific Notes, Buyer Approval, My own Account
Step-by-Stop manuals that information and support the agent to help handle customer reported issues.
Fun Troubleshooting Guides(ITG)
Google-Like Search capacities
Smart Search
Reports feeds and alerts which have been specific towards the employee, their job, and their position
Social Media-like Information writing
Images and wiring diagrams of the customer’s devices
Device Library
Included billing, admission and fine-tuning information
Bundled Systems
Quick backlinks to research the user’s Service Center and Route Line-up
Look-up tools
Email a peice directly to a client or co-work, straight from Einsten
Document showing via email
Precisely what are the 3 search options below Advanced Search?
Previous consideration dates, Ticket Number, MAC Address
Account Overall health home honesty information looks where?
Within the right aspect of the header
What Icons are shown below Account Health?
Internet, Voice, TV, House, Bill
Clicking on an Account Health Icon opens up what?
An Broadened Header Drawer (Bill Compartment, TV Compartment, Voice Drawer, Internet Drawer, Home Drawer)
What kind of search can you do in Einstein 360?
Keyword; document ID; prevalent problems
How do you “Stay in the Know?
with the right panel
(alerts, Media, favorites, My own useful links, Recently viewed, new & updated Papers; Tool Kits)
What is the present version of Einstein?
1708. 2 . zero. 115
What are the toolkit options for xfinity wifi?
XFINITY WiFi Computerized Sign In Devices; XFINITY Wireless Home Killer spot; XFINITY Wi-fi Access Level Portal (AP Portal); XFINITY WiFi Killer spot Locator Map
Einstein 360
Designed by and designed exclusively for Comcast employees. Comcast inside knowledge Managing Solution that replace Casper and then Einstein.
Exactly what the 4 ITG issues?
TV, NET, VOICE, RESIDENCE
Precisely what is shown underneath Customer Data?
Customers Address, Preferred Contact number, Alternate Email
Precisely what are the 5 selections around the footer found on the bottom of Einstein fish hunter 360?
Toolkits, Most favorite, Useful Links, Knowledge Bottom, Help Middle
Precisely what are the a few toolkit navigation bars?
TV, Net, Voice, Cellular, Other
What is shown under Buyer Information?
Consumers Address, Recommended Phone Number, Alternate Email
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What are Specific Notes?
On the left hand side hand side of the display screen, you can see the latest notes which were taken for the account.
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