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Plaza grocery case study essay


Mr. Brad Holden is the exec vice president in the family-owned business chain of six branches, Plaza Food, in the city area. Mr. Holden’s recently been swamped with problems regarding his employees, specifically the stock personnel considering they are really paid according to what is usually stated in the hourly income rate in the Federal Rules. He observed that they are not efficient and effective enough in their careers, which resulted to empty shelves and slow support most of the time.

This individual also a new hard time in obtaining enough applicants for Plaza Grocery store and worse is his employees are doing only the menial level of work in their jobs. He also noticed that his employees are lacking motivational hard disks to make an effort harder in performing all their jobs.

Using these that he is facing through, this individual finally chose to look for feasible solutions to these kinds of problems. This individual came up with consulting to a community compensation experienced and speaking with a small group and individually asking these people what can easily remedy all their slow and poor overall performance.

The compensation professional recommended to Mr. Holden that he resort to a lot more contemporary payment system. Inside the small group, some suggested a rise in their by the hour wage level, the others pitched in regarding incentives to be given so they can be motivated and operate faster, while some did not have got any review.

For this example, we will be determining the very likely issues and problems. After which, we will provide the platform or foundation argument that may relate having less motivation or drive of the stock employees to the various models, ideas and principles discussed in the lecture. We will certainly recommend and suggest particular alternative courses of actions that might help Mister. Holden to properly motivate his employees and also his staff to improve their particular performance.


Brad Holden is definitely facing a situation in his food store where there is usually trouble obtaining enough stock clerks/carryout staff to apply for the position. And when these types of applicants obtain hired that they seem to absence the inspiration to carry out their very own job which will led to inefficient service and long checkout lines. These minimum hourly wage workers have expressed a desire to have additional settlement. The problem that Brad must solve is definitely which with the major economical incentive system he can use for motivate his employees to be productive and also to attract additional applicants to apply for the job.


The goal of this examine is to recognize different hypotheses, concepts and models underneath human behavior that can be applied to understand the situation Brad is facing. It will likewise identify and discuss what possible economic incentive system the administration can use then provide program recommendation that could lead to the best way in fixing the problem.


The down sides that come up in Mike Holden’s family-owned grocery stores happen to be attributed to the possible lack of motivation of employees. Not enough motivation could be a result of poor rewarding of employees. In Plaza Grocery, employees are only paid the standard wage charge or the bare minimum federal by the hour wage. This is usually a factor why the workers absence motivation in performing an efficient and effective job. Cash, as a means of rewarding workers may act as a great help for the business. It has position value and it represents to staff what all their employer feels of them. Applying money as a reward applies in some of the motivational designs previously researched.

The expectancy model can be related to you’re able to send situation. Personnel in Plaza Grocery needed a higher per hour wage price which signifies that money can easily act as a solid motivator. If an employee would like more of it (valence), he believes that putting up an attempt will generate successful desired performance (expectancy) and this individual trusts that monetary incentive will follow improved productivity (instrumentality).

Mike Holden also can consider the concept of incentives linking pay with performance. To acquire the employees motivated, he can adopt profit posting. For revenue sharing, workers are given a part of the business’s profits. An implementation of this would get these people encouraged to work harder and do anything to increase the sales from the business considering they are looking after the possible income at the end.

Additionally , once the issue on salary is resolved, the managing can also do performance evaluation. Through this, performance of the employees can be evaluated and certain information regarding their work and its improvement will be discussed. This will make way for employees to be more motivated and get rewarded.

The concept of functionality feedback can also be related to the problem of Plaza Grocery. With proper execution of opinions, employees will probably be aware of how to proceed and how very well they are conference their desired goals. Some of the guidelines in supplying feedback would be the following: always be specific, allow room intended for choices, consist of positive elements to praise, establish goals for transform, and look for understanding mention just a few.


Nowadays, we can find different types of grocery stores around us as well as the supermarket has been dominant than local industry in terms of quickness and option of people. Even as mentioned, it is far from wrong that quickness with the market is one of the crucial factor that has to always be maintained 1st. To solve Plaza Grocery’s issue about the workers’ lack of motivation, you want to recommend three option courses of actions.

First, Mike Holden should figure out why staff seem to shortage motivation once he chosen them mainly because motivation could possibly be the core of the power resource that can make the work environment brilliant or boring. Hence, we would like to state each of our first alternative, which we call “ownership project. Brad Holden ought to encourage and convince the employees to think of themselves as a co-owner of the organization or workplace. Before the appointed applicants become permanent workers, they would undertake an analysis. Their behavior in the workplace will be examined no less than one month to gauge their frame of mind toward their particular work. After the examination, Brad can educate the competent employees through orientations on how to work efficiently and effectively.

Second, an “incentive system can be quite a good course of action for workers to operate faster seeing that money can be a good driving force and praise. If Anthony Holden continues to pay employees at the minimum wage without bonus, the employees would not exert effort to do their very own work harder and more quickly. Increasing of hourly income rate could be a course of action, along with offering incentives. When the hourly salary rate is increased alone, all workers would profit. This may boost the workers production and determination, but not totally since the gain applies to almost all. Therefore , will probably be better in the event Brad Holden applies an incentive system or bonus program. The incentives given can be based on the employee’s efficiency, measured by simply his/her productivity. Through this kind of, it can be even more assured the workers will be motivated within their work to earn their cash more.

Third, under incentive system, supervisor should evaluate who acquired the highest efficiency result among the workers, and give incentives just like support pertaining to old parents or education of children. This alternative course of action is enough to motivate employees because these concern their loved ones. Brad Holden will have to help to make records of every employee to evaluate their functionality and growth and this environment can create competition between workers.


Plaza Grocery experiences problems with the employees because of low compensation and insufficient incentives. Also after consulting a local qualified, the same triggers are aimed as the reason behind the employees’ poor performance. Given this situation, we recommend the company to apply the second alternate course of action, to increase the wage rate and apply a motivation system.

Your local store, having simply six divisions, can easily improve the wages as a result of relatively small number of workers. Yet , once a rise is applied in one branch, the same should be applied in the other limbs to emphasize the sense of equity among the employees of most branches. Though this may include costs intended for the company, the rise in workers’ productivity can result in higher product sales, providing more revenue. In the long-run, the rewards would outweigh the costs.

Even though increasing the wage rate may inspire the employees to work harder, it is not enough because it will not always and ultimately cause the pleasure of their requires. What the company can carry out is to adopt an incentive program. The bonuses the company will offer may be economic or nonfinancial in nature. Financial bonuses would contain performance bonuses, social secureness benefits, and paid disette. Non-financial offers would consist of recognition and feeling of achievements, advancement option, and flexible arranging.

Even though it has been said that money is one of the ideal rewards, the nonfinancial benefits can also stimulate the employees’ motivation. It is not enough that employees are financially well off. For them to stay long in the company, both the salary as well as the working conditions have to be pleased. However , even as learned in class, according to Herzberg’s Two Factor Style, the spend is area of the hygiene elements, while the operate itself is a motivational factor. Therefore , employees must 1st be satisfied with their particular wage prior to company can easily meet the motivational factors.

To summarize, Plaza Food has to strengthen its workforce’s motivation by providing them only wages and work incentives. This entails an investment for Plaza Food. But once the workers will be motivated and their productivity gradually increase, Plaza Grocery will see itself becoming better-off later on.

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Category: Essay,

Topic: Course action,

Words: 1744

Published: 03.19.20

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