1 . Introduction The medical industry today has transformed in recent years as a result of the inclining demography size. This has led the government to rethink with the country’s health-related expenditures whether or not they are able to discuss with the demand to the health and health care industry (Group 2011).
Pinnacle clinic is organised with a alternative healthcare features that will be establish with the many advance technologies and excessive standard of service to individuals, locals and overseas. Shifting towards the growing ageing populations, the main emphasize will be in enforcing in the health knowing of the public.. Aim The team aim is to identify the future knowledge workers part and abilities requirement to be able to be a successful workers in future 2020. 3. PESTEL Evaluation in season 2020 In analysing the external environment, the team features applied using the PESTEL instrument to examine each of the pieces of the external environment and identify all of the changes that will be build in 2020. 3. 1) Political factors In 2020, the government will probably be spending about $10 mil per year in healthcare. Higher subsidies approved to lower-income families with illness.
Furthermore, the government have planned to ramp up the infrastructure and manpower by recruiting twenty, 000 health care workers and 3, seven hundred hospital bedrooms, creating even more jobs opening (HSA 2007-2011). Government will even look into operating closely with private hospital on foundation leasing (source: MOH healthcare 2020 Masterplan). 3. 2) Economic elements Population raises, hence, the typical of living will increase as well. The government remains stable and provides strong help in funding capitals to healthcare sector that attracts more foreigners to opt for medical advice in Singapore and bigger recruitment (Channelnewsasia, 2013).. 3) Social Concerns such as more ageing population in 2020, with over 25% of its human population above the regarding 65 years old, parallel to many other designed countries around the globe that has a distended grey inhabitants. As more foreigners are coming into Singapore, Singapore is a multi racial country with English being a common vocabulary that is globally recognize. three or more. 4) Technological In future, fresh invention will be coming in, thus, the technology will be evolving. There will be robotic system to support in surgeon for effective and efficient surgery.
Furthermore, there will be web-cam system installed for the patients to interact with their very own love ones. Sufferers may keep an eye on their health simply with an affordable personal pocket size device incorporate sensors, actuators and components. It also really helps to alarm the hospital in any case of emergency rather than reaching a mobile phone to switch for urgent. 3. 5) Ecology In 2020, solar panels will be able to alternative the usage of electric power. Implementing the solar energy program will be useful to conserve strength and preserve high cost of electrical maintenance for the hospital.
Organics products will be use instead of chemical happy to patients with allergy. 3. 6) Legal More Act to put into action the control, licensing and inspection of private hospitals, medical clinics, medical laboratories and healthcare institutions (Attorney General’s Chambers, 2011). 4. Current Roles and Knowledge The team has chosen four in the major jobs in Epitome hospital to analyze their skill and expertise acquired to comply with the duties that they handle. They are really: the Doctors, Nurses, Operation Manager and Customer Relationship Executive. 5. 1) Doctors
The doctors are experience in their healthcare industry as they are necessary to diagnose the patients’ disease and vital to make complex decisions. Additionally, doctors will be trained and required to become skillful and knowledgeable in handling major/minor op surgical procedure. 4. 2) Nurses Nurses have many multiple roles inside the hospital. They may be to perform the role of assisting the doctors in surgery, examining of person’s records, becoming a caretaker and passing info to the two doctors and patients. They also have to handle minimal cases of patients just like washing pains and injection.
Therefore , nursing staff have to get these fundamental skills within their medical practice. 4. 3) Operation Supervisor Operation administrator are mainly in-charge on policy change and ensure effective communication and effort among departments. In addition , procedure manager need to ensure there is enough resources in the hospital and make sure a healthcare facility is operating smoothly. four. 4) Buyer Relation Official For a Consumer Relation Officer, they are needed to help to take care of the front office with various admin support and enquiries in the patients.
They likewise have to collect details and data of the patient’s problems and concern. 5. Future Roles and Expertise Acquiring skills for this roles in the year 2020: five. 1) Doctors Technology appears to be advanced in year 2020. Robots will be the doctors’ co-workers in operation cinema, which will boost the efficiency from the surgeon. Regardless of specialized fault, the doctors will be the one to repair the problem. Therefore , the doctors must obtain rewarding in technology so as to resolve the small problem with the robot if anything goes wrong.
Simple knowledge in operating of the robot is important. It is to make certain that the software are in good condition to assist the doctors in surgeon efficiently. 5. 2) Nurses Healthcare professionals are previously assistance to doctor to obtain patient’s record and in Operative theater. In 2020,? With centralized data source, nurses are to train to work with the system efficiently to obtain patients’ record? Cloud-based text messaging system that nursing staff will have to mail out update the status of patient undergoing surgery to family or perhaps friends to minimize the holding out time. Nurses will learn to communicate with people via online consultation web with patient’s family members who have well-versed in IT to ensure correct specifics are conveyed and no mistake made. five. 3) Operations Manager Currently, routine examine will all be taken over with centralised method and will be completely automatic via sensors program. Mini tracking device will be issued to patients which admitted to hospitals. Moreover, they will require maintaining and tracking the patients’ attendance and do layout for area transfers intended for overseas Patients. 5. ) Customer Relations Officer In Customer Relations Officer, in most cases the officials face with communication obstacle. In 2020, these cases will be solved via the pursuing:? officers needs to be train being more linguistic as more foreigners are expected to seek medical help? Representatives can be teach to educate people on the utilization of e-booking on the net as it reduce waiting as well as crowding the holding place. 6. Bottom line In conclusion, the demographic graph is inclining towards aging population consequently it is necessary to generate more well being awareness.
With advance technology implemented in hospital, every staff are required to attend the training according to the expertise they obtained to be hands-on with centralized database program and capable to assist more patients from overseas who are seeking medical advice in Singapore. It is hoped that Singapore could become a world-class founder of ground breaking, aged-friendly technology, products and equipment. The aging issue requires the integration and strategic alignment of new technologies, personal responsibility and community policy.
