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Interview with administrator essay

Through the essay, the managers will be referred to as Mr X and Mr Y and their provider’s will be referred to as Company X and Firm Y respectively due to secret reasons. The first director that was interviewed to be able to fulfil this task was Mister X. This individual works intended for Company By, which is, a sizable service structured organisation at the position of ‘Head of Corporate Credit rating Administration. ‘ His important responsibility at this bank should be to provide credit rating administration support to Business, Investment bank and SME business.

Inside Company X’s hierarchy Mister X definitely seems to be a midsection level administrator at he’s expected to report to the CEO of the business while this individual also supervises. The second interview that was conducted in this task was with Mister Y. He could be a Creative Marketing Director in Company Y which is a advertising consultancy and IT creation enterprise found in Malaysia. His organisation is usually service based; however , it is a medium sized 1.

Being a top level manager, Mister Y’s job is to immediate and supervise the overall projects and ensure that they will be carried out while planned and are also successful. Administration is the technique of coordinating and overseeing the work activities more so that their activities will be completed efficiently and effectively (Robbins, Bergman, Stagg & Coulter, 2012).

In the following essay, the universality of management will be discussed because of Fayol’s four functions and Katz’s three skills and how relevant these hypotheses appear although analysing the data gathered from the interviews. Henri Fayol proposed that that most managers execute five functions: planning, arranging, commanding, complementing and managing (Robbins, Bergman, Stagg & Coulter, 2012). During the course of the essay, yet , the emphasis will remain for the four functions: planning, arranging, leading and controlling. A skill is the potential either to accomplish some particular behavioral activity or the capability to perform a lot of specific intellectual process that is functionally related to some particular task (Peterson, 2004). When it comes to this task Katz’s skills will be related to the interviews collected. Namely they are: Conceptual, Human being and Technical skills. Mister. X is usually involved in a moderate amount of preparing as he specifies the credit rating policies to get the corporate portfolio. Moreover, he has to cascade the identified goals to individual work levels and monitors these people closely intended for accomplishment.

In his organization, large achievers tend to be rewarded with awards and cash bonus deals which act as a determination. Reports are alsocompiled often to monitor portfolio habit and to make sure that customer’s targets at various occasions are fulfilled. Simultaneously, he is likewise expected to be able to work with other sorts of departments to ensure smooth transactional processing. These types of tasks of Mr. X relate to the organizing function of Fayol, that is, the providing of all things essential in performing a specific task we. e. the proper equipment and tools with right people and right amount of capital (Fayol, 1949, while cited in Lamond, 1998). It is not enough to just coordinate the employees and assign them jobs to perform. But what is far more important is to know that which in turn employee is definitely specialized in which usually job (best suited for a particular task) and assign them jobs appropriately (Fayol, 49, as cited in Lamond, 1998). Mister. X’s interview conveys that he is the many involved in leading, organizing and controlling with a moderate quantity of organizing. All this is within line with all the existing theories of what a middle level manager ought to do.

However , this individual has ranked controlling since ‘4’ which is rather large for a central level director. Theory says that a middle-level manager is merely expected to lead 14% of his jobs to handling (Stephen Robbins, 2012, p. 19). Mr. X scored the need of individual skills while ‘5’. Having these skills are important intended for managers at all levels (Robbins, Bergman, Stagg & Coulter, 2012). Hence, this falls in series and verifies Katz’s theory. However , Mister. X’s rating of the other two skills as well as the theory associated with those are most often contradicting as he rates technical skills and conceptual skills as greatly while according to Katz, a central level director is expected to possess moderate amounts of every single. Thus, in Mr. X’s case, Fayol’s four capabilities seem to be evident while Katz’s theory seems to not be relevant to his job information and tasks expected out of him. Managers can easily manage actions directly, they can manage people to encourage in that case to take important actions, and they can deal with information to influence the individuals in turn to take their necessary actions (Mintzberg, 1994).

Becoming a part of a board affiliate, Mr. Y claims that he is associated with a moderate amount of planning (rating of ‘3’), along with, employing the correctly experienced people to get a task that is certainly most suitable for them. Mr. Sumado a feels that it must be his responsibility, being a elderly, to encourage his subordinates and provide them with the recognition that they can require to excel in their respective areas. A every week reporting strategy is used in Organization Y to check through the provider’s progress and its employee’sefficiency and effectiveness. Thus, there is a great deal of leading and controlling, followed by organising and planning may be the least of them all. Fayol’s 4 functions appear to be in accordance with Mister. Y’s task description aside from the function of managing which, to get a top level manager, need to be the lowest and in this case it is rated as being a ‘5’ (very much). Specialized skills happen to be defined as the understanding of, or perhaps proficiency in, specific activities that require the use of specialized tools, methods, procedures, procedures, techniques, or understanding (Peterson, 2004). Relating to Katz’s theory, a top level manager is expected to have very little of technical expertise which contradicts with Mr. Y’s ranking of ‘3’ for technical skills.

The actual performance with the manager may be the knowledge base of the manager (Carroll & Gillen, 1987). Being a leading level administrator, it is generally assumed that Mr. Con should have quite definitely of conceptual skills that may enable him to think outside the box as he as well claims it extremely hard to be creative upon demand, which can be something that his job requires of him. Conceptual skills are generally thought to be needed more as the amount of managing gets higher. Along with this, man skills are vital for any manager by any means levels. Learning these skills allow the director to train, immediate, and assess subordinates carrying out specialized jobs (Peterson, 2004). However , Mister. Y features overrated technical skills and underrated conceptual skills in relation to his job. Hence, this contradicts while using outlined theory and Katz’s skills come across as irrelevant when analyzing Mr. Y’s task.

Hence, it might be concluded that Fayol’s functions are more relevant and evident in Mr. Y’s descriptions of his task, as compared to Katz’s theory which can be mostly contradicting with the info provided by Mr. Y. Although there is some scientific support for the influence of hierarchical level and functional specialty on managerial role requirements, the influence of these elements on essential skills, understanding, and abilities remains even more speculative in nature (Pavett & Lau, 1983). If management is truly a generic rule, then what managers perform should be fundamentally the same whether they are best level business owners or low-level supervisors, in a business organization or a not for profit arts organization¦(Robbins, Bergman, Stagg & Coulter, 2012). With advancements in technology and changing ideologies, the traditional meaning of an organization is changing along with the traditional definitions of a director. The functions thatmanagers enjoy and the anticipations that other folks have of them are evolving to reflect fresh forms of firm (Chapman, 2001).

During the past a decade or so, the usefulness from the classical capabilities for classifying managerial operate activities continues to be questioned by a number of authors (Carroll & Gillen, 1987). Similarities may be observed between the two managers with reference to average amounts of organizing and arranging involved. Equally managers also recognized human abilities as very important. These commonalities could be as a result of both the managers being linked with the services sector. However, there are some evident differences that cannot be dismissed. Mr. Times requires greatly of technological skills and conceptual abilities, while Mr. Y requirements only a moderate quantity of both equally. No factor can be obtained because of Fayol’s functions. Mintzberg (1980) suggested that differences in managerial work involve the relative significance of the roles across hierarchical level and functional specialty (Lachman, 1985). Hence, these differences are probably due Mr. X becoming a middle level manager although Mr. Y is a best level one particular. Also, Mr. X comes from a general public sector although Mr. Con relates to a private one.

Furthermore, Mr. Sumado a works for any medium sized firm where the need for technical and conceptual skills rises very seldom which is why he prices it and so low. On the other hand, Mr. X, working in a sizable organization rates them higher as conditions are different. Managers in both small and large organisations perform basically the same actions, but the way they go about all of them and the proportion of time they will spend on each one vary (Robbins, Bergman, Stagg & Coulter, 2012). Regardless of their very own level, every managers generate decisions and managers happen to be viewed to become performing the four capabilities of planning, organising, leading and controlling.

However , the time dedicated to any particular function cannot be only stated as a fact as it tends to vary from manager to manager. After analyzing the interviews, it might be concluded that Fayol’s four functions are found to get relevant inside the light in the managers interviewed, but by a various degree. Just how relevamt happen to be Katz’s skills? Examining the interviews independently, the skills explained do not manage to support the idea, except for your skills. Although these skills happen to be defined and explained independently, they will be interrelated when unplaned to bureaucratic problems. Therefore , looking at the typical overview of the functions and skills, they appear to be the common guideline pertaining to managerseven though the level of importance for each person function or skills might be different.


Carroll, S., & Gillen, G,. (1987). Are the classical managing functions useful in describing managerial work? School of Managing Review, 12(1), 38-51. Chapman, J. A., (2001). The task of managers in new organisational contexts. Journal of management development, 20(1), 55-68. Hales, C,. (1999). Why do Managers Do What They Do? Reconciling Data and Theory in Accounts of Managerial Work. United kingdom Journal of Management, 12, 335″350 Lachman, R,. (1985). Public and sector dissimilarities: CEOS’s Awareness of their Position Evironments. School of Supervision Journal, 28(3), 671-680.

Lamond, D,. (1998). Back to the future: Lessons in the past for a new supervision era in G. Griffin (Ed. ) Management Theory and Practice: Moving into a New Period. MacMillan: Melbourne. 3-14. Lau, A. Watts., & Pavett, C. M,. (1983). Managerial Work: The Influence of Hierarchical Level and Functional Specialty. Schools of Supervision Journal, 26(1), 170-177 Peterson, T. (2004). Ongoing heritage of Ur. L. Katz: an up to date typology of management skills, Management Decision. 42(10), 1297-1308.

Robbins, T., Bergman, R., Stagg, I actually. & Coulter, M. (2012), Management, (6th ed. ). Frenchs Forest, NSW, Australia: Pearson Education.


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Published: 02.11.20

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